Ryan Routen, Technical Customer Service Representative

Ryan Routen, Technical Customer Service Representative
Ryan Routen

Technical Customer Service Representative

What does your job entail?
It is a mix of technical support, and general customer service. Hands on with shop technicians troubleshooting product issues. Frequent email/phone communication to support customers. Creating and managing new orders and service orders.

What is the best part of your job?
The fact that I can walk into my Site Leader’s office after identifying an issue with a process, and wanting change, and hearing these words “What do you need?” I really feel valued, and empowered to make a change for the betterment of the company.

What is the work environment like at AMETEK STC?
AMETEK STC is a medium to fast paced environment that keeps you on your toes. Different situations arise daily and keep you sharp. It is a business environment, yet we still find time now and then to have a laugh. 

Which 3 words would you use to describe working with AMETEK STC?
Challenging, Surprising, Rewarding.

What does a typical day look like for you?
A typical day for me consists of balancing emails, phone calls, voicemails, ZenDesk tickets, incoming PO’s, tech support inquiries, internal communications, problem solving/coordinating issues with my team and with other functions. Constant shifts in priority, so you must be flexible.

What advice would you give to a new employee?
Come in with an open mind. Bring all of your past work experience with you as AMETEK STC is always open to, and encourages you to offer ideas/suggestions to improve the business. AMETEK STC is like nutrition: “You get out, what you put in!” The sky is the limit… I have heard that at other companies, but I truly believe it here.